We would like to help take care of your login troubles as quickly as possible. Below we have put together a list of the most common solutions to login troubles.
Please allow (white list) firstname.lastname@example.org through your Spam Filters. This will help ensure that all support emails, billing information, and login details will be delivered to you.
Below are a few of the popular online email services with direct instructions on how to white list email accounts so that your Spam Filters stop eating important emails.
Your username and password details have been sent to the email address used when you purchased your membership. If you used a bogus email address, made a mistake with your email address, or simply do not remember which email account you used, then please contact us directly.
Please be sure to check your Spam folder within your email client. Spam filters love to eat our emails since our domain names include adult words.
If you just purchased your membership you may need to wait up to 15 minutes for your login details to start working. It should be instant, but sometimes the Internet burps and things take a little longer than normal. If you continue to have login problems then please contact support directly.
Both your username and password are casesensitive. They "must" be entered with the exact Capital and Lowercase letters received in your confirmation email.
The Security Image - IS NOT casesensitive
You may have previously cancelled your membership or your billing cycle may have ended. If this has happened then your membership details would have been removed from our database. The quickest way to solve this problem is sign back up!
Please make sure your browser is set to allow cookies. Our login system uses a temporary cookie to secure your login information. The cookie is set to expire after 3 hours and does not save anything on your computer.
Enabling Cookies with Internet Explorer
Enabling Cookies with Mozilla Firefox
Enabling Cookies with Chrome
Enabling Cookies with Opera
Please disable any VPN/Proxy before logging in as these are a violation of our Terms of Service. Our system is set to automatically block them and that is why you are unable to login. Continued use of one could result in having your membership terminated without a refund.
This seems to be a common problem for mobile phones running on the Android platform while using the Chrome browser. The Chrome browser has a setting called Data Saver and when enabled it routes information through Google Proxies instead of the cellular carrier network. As our systems are set up to automatically block the use of a Proxy, your attempt to login will be rejected. We recommend that you turn this setting off by doing the following:
Some members using the latest versions of Internet Explorer have reported that they are unable to stay logged in. Sometimes it will let you log in other times it will not at all.
Still having login problems then please contact Customer Support!